FAQs

Orders, Shipping & Delivery

  • When will I receive my order?
It takes 1-3 business days after you place an order for your card(s) to be made and shipped out. Once it has been shipped, you'll receive an email notification and if you selected the standard shipping option (USPS first class mail -- no tracking), it typically takes up to a week to deliver. If you selected a faster, upgraded shipping option (USPS Priority Mail), it takes 2-3 business days to be delivered.
  • Is there a tracking number for my order?
USPS First Class Mail (the most economical option at checkout) does not offer tracking. However, if you would like tracking, I'd recommend selecting USPS Ground or USPS Priority Mail at checkout which is more costly, but is faster, more reliable and offers automatic tracking.
    • My card was supposed to have been delivered but I never received it.
    While USPS is generally reliable, occasionally, a card can get lost in transit or mis-delivered. I always recommend waiting a few more days until the following week to see if your card shows up in the mail. If you have any neighbors, a front desk, common mail area, etc. I'd also check those areas to see if it might've been accidentally delivered there.

      Card Customizations

      • Can I customize a card?
      Yes! You can customize certain things like the inside text of the card by selecting "Custom Text" under the selection dropdown. If you wanted to customize other elements like the colors of the card or the outside text, please get in touch here or send an email to thepickleandpaperco@gmail.com to discuss more!
        • What does custom text mean?
        It means rather than having the default text printed as seen in the photos, we can instead print whatever message you would like on the inside of the card. You can enter your custom text/message in the notes section at checkout. :)
          • Do you do custom designs?
          We don't typically offer custom designs, but send us an email at  thepickleandpaperco@gmail.com to discuss more and we can see if we can help you bring your idea to life!

            Wholesale, Partnerships & Sponsorships

            • Do you offer wholesale for your cards?
            Yes! Get in touch to learn more about our wholesale pricing (with no minimum purchase either).
              • I have a partnership idea and would love to discuss more.
              Great! We love partnering with other brands, businesses, communities, etc. to spread the pickleball love. Reach out to hi@pickleandpaper.co to discuss your partnership idea!
                • Do you offer any sponsorships?
                Yes! We always love supporting local charities, sponsoring an event/tournament, or pickleball player. Reach out to hi@pickleandpaper.co to discuss more!